Frequently Asked Questions
- Where can I use my Mastercard® prepaid card?
- What are the fees and costs of having and using Mastercard® prepaid card?
- Can I use my card to withdraw money from an ATM?
- Can I use Mastercard® prepaid card abroad?
- Can I use my card to shop on-line, over the phone and by mail order?
- Can I have more than one MasterCard® Prepaid card?
- What makes Mastercard® prepaid card safe?
- What happens if my card gets lost or is stolen?
- How do I load money onto my Mastercard® prepaid card?
- Are there any fees for uploading funds to my account?
- Is there a limit to how much money I can put on my Mastercard® prepaid card?
- Can I see a history of how I have used my Mastercard® prepaid card?
- What is the minimum age for having a Mastercard® prepaid card?
- How many Mastercard® prepaid card can I have?
- Where can I get one?
- What happens when my card expires?
- How does a Mastercard® prepaid card compare to a debit or credit card?
- What are the fees to use the card?
- Can my card be used by someone else?
- Can I cancel my card?
- Can I get transaction statements?
- How do I get my PIN?
- Who can apply for the prepaid card?
- How can I find out my card's balance?
- Is there a maximum amount I can top-up?
- Is there a minimum amount I can top-up?
- What do I do if there’s a problem with my reload?
Q: Where can I use my MasterCard® prepaid card?
A: You can use your card for shopping online, in stores, abroad and cash withdrawals at ATMs. In fact, you can use your card anywhere MasterCard is accepted. That's over 28.5 million places all over the world.
Q: What are the fees and costs of having and using a MasterCard® prepaid card?
A: Administration: €100 and € 10 for the MasterCard® prepaid card
Account registration: FREE
Email account: FREE
Upload Money From Bank: FREE
Upload Money From Credit Card: 1.9%
Send Money: 1% (up to € 0.50)
Receive Money: FREE
Request Money: FREE
Withdraw Money To Bank: € 1.80 flat fee
Withdraw Money via Cheque: € 3.50 flat fee
Q: Can I use my MasterCard® prepaid card to withdraw money from an ATM?
A: You can use your MasterCard® prepaid card to withdraw money from any ATM worldwide wherever MasterCard and/or Maestro cards are accepted, provided this feature is available on your card.
Q: Can I use my MasterCard® prepaid card abroad?
A: You can use your MasterCard® prepaid card anywhere in the world that accepts MasterCard and/or Maestro cards - just like a credit card.
Q: Can I use my card to shop on-line, over the phone and by mail order?
A: Yes you can. You can use your card with any retailer that accepts MasterCard and/or Maestro.
Q: Can I have more than one MasterCard® prepaid card?
A: Sorry, you are not allowed to have more than one MasterCard® prepaid card.
Q: What makes my MasterCard® prepaid card safe?
A: Because you must enter your PIN code to use your MasterCard® prepaid card, it's a safer way to carry money instead of cash. If your card is lost or stolen,
Q: What happens if my MasterCard prepaid card gets lost or is stolen?
A: If you are unfortunate enough to lose your card, please call Customer Services as soon as possible. Your card will be blocked immediately for further use and a new card issued, if requested.
Q: How do I load money onto my Prepaid card?
A: There are a number of ways to reload (or 'top up') your MasterCard® prepaid card, for example: by funds transfer from a bank account, or on-line through the Internet, from credit or debit cards.
Q: Are there any fees for uploading funds to my account?
A: Upload Money From Bank: FREE*
Upload Money From Credit/Debit Card: 1.9%*
Upload Money via Cheque: € 0 - 0.50
Q: Is there a limit to how much money I can put on my MasterCard prepaid card?
A: There is a limit, please check it in your account.
Q: Can I see a history of how I have used my MasterCard prepaid card?
A: Yes, when you pay with your card, details of the transaction are stored on-line. This information includes the dates, locations and amounts of your transactions. All of this will appear on your on-line statement, so you can check and access details easily.
Q: What is the minimum age for having a prepaid card?
A: 18 years.
Q: How many MasterCard prepaid cards can I have?
A: One card.
A: Apply from this site, use the order link and fill the form,
Q: What happens when my card expires?
A: You will be informed before your card is about to expire. Simply confirm whether or not you would like a new card. New cards will be issued to you before your old card expires.
Q: How does a prepaid card compare to a debit or credit card?
A: With Credit and debit cards you are subject to credit check to open the bank account to which the card is linked. Credit check to approve card, decide credit limit and set interest rate. Charges such as late payment fees, over- limit fees, cash advance fees, foreign exchange charges, duplicate statement fees and non-activity fees.
With the prepaid card none of the above. No credit checks, no overdafts, no extra charges and most important even you have bad debts and bnkrupcy you can get the prepaid card, you only use the money you have in your account.
Q: What are the fees to use the card?
A: There is no fee to use your Moneybookers MasterCard to make purchases from shops that accept MasterCard.
Q: Can my card be used by someone else?
A: No, your card can be used by the card applicant only. You should not let anyone else use your card.
A: Yes, you can cancel your card at any time. The remaining value is redeemed (subject to Terms and Conditions). Please read the Moneybookers MasterCard Terms and Conditions for further details.
Q:Can I get transaction statements?
A: No paper based statements are ussed. However, you can view your card transactions anytime via your online account to control your spending. Simply go to the url provided to you along with your card, login and click on "History".
A: Once your application is approved, the PIN will be automatically sent to your address. For security purposes, the PIN Mailer will be sent separately to your MasterCard. If you have lost or forgotten your PIN, you may order a PIN re-issue free of charge. Please protect your PIN, never write it down and never disclose it to anyone!
Q: Who can apply for the prepaid card?
A: Anyone who is over 18 years old, resides in the European Union and has a fully verified Moneybookers account can apply for the card.
Q: How can I find out card's balance?
A: You can obtain your balance by following the instructions provided with your card. In general, this entails either visiting your account online..
Q: Is there a maximum amount I can top-up?
A: Yes. If you want to check or need advice on what limits apply, please check your online account..
Q: Is there a minimum amount I can top-up?
A: No minimum amount required.
Q: What do I do if there’s a problem with my reload?
A: You should always contact your card issuer in the event of any problems with your prepaid card. Get in touch with them using the contact details that were supplied with your card.
